System Center Central » Topic: DIY Integration for ServiceNOW

Reply To: DIY Integration for ServiceNOW

May 23, 2013, 2:40 am

Hello Vanessa, We are implementing a service desk with SCSM, and we have to interface this Service desk with another one using ServiceNow . Actually, some incidents will be created in ServiceNow at...

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Reply To: DIY Integration for ServiceNOW

April 3, 2013, 2:03 am

Our service provider uses ServiceNow, and I am currently processing (some of) the emails sent from ServiceNow with Orchestrator and then pumping into SCSM. I extended the incident class in SCSM to...

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DIY Integration for ServiceNOW

March 29, 2013, 12:58 pm

My management will not let us buy the ServiceNOW IP from Kelverion (because we are moving from ServiceNOW to SCSM). Has anyone successfully achieved any sort of home-grown integration or e-mail alert...

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Reply To: DIY Integration for ServiceNOW

June 13, 2013, 6:03 am

Hi Zak There is an integration pack available from Kelverion (http://www.kelverion.com/) and I believe they can assist with the implementation of this. This integration pack is bidirectional. I...

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Reply To: DIY Integration for ServiceNOW

August 21, 2013, 12:00 pm

Hi Luc, I would also be very interested in seeing how you did this and look forward to your blog post on this. Thanks!

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Reply To: DIY Integration for ServiceNOW

August 21, 2013, 7:57 am

I will write down my approach for this IP sometime next week and will post an blog on this site

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Reply To: DIY Integration for ServiceNOW

August 21, 2013, 5:36 am

I was hoping you could share 1) your approach and 2) any scripts or XML snippets you used in the process. I am not quite sure how to approach this.

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Reply To: DIY Integration for ServiceNOW

August 21, 2013, 4:22 am

I could give some general directions about creating an IP for Service-Now, in a blog post. Is this only in combination for Service-Now or do you need to some extra info about creating an IP in general...

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